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VEX Systems
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// Service & Managed Support · AV / audio / lighting / LED · Warsaw

An AV system that keeps working
long after handover.

We keep audio, lighting, LED and multimedia systems ready to perform in clubs, hotels, restaurants and conference venues — after purchase, installation and commissioning. From one-off support to ongoing technical care for the venue.

Ask about a support packageReport a service issue →
Technical supportScheduled inspectionsHotlineManaged supportSystem upgrades
// Why managed support matters

An AV system has to work exactly when it is needed

In a club, hotel, restaurant, conference room or event space, an audio, lighting or multimedia failure stops the event or lowers guest experience — in Warsaw or any other city, on any Saturday night. VEX managed support shortens response time, structures inspections, and lets you grow the system without costly, ad-hoc decisions.

Less downtime
We respond before a problem halts your event or guest service.
Faster response
Priority contact and diagnostics path for active venues.
Permanent system history
Documentation, tickets and configuration in one place.
Better upgrade planning
System growth without random, costly decisions.
Greater confidence before events
Check-up of audio, lighting and video before an important event.
One partner
From equipment and installation to service — one point of contact.
Support tailored to your venue type:
Clubs & LoungeRestaurants & HoReCaHotels & hallsVenue / HallsEvent / MobileConferences / Streaming
Service and technical care for AV systems — VEX Systems Warsaw
Post-deployment care
We keep your AV system fully operational after installation — regular inspections, maintenance and fast service response.
// Three support levels

Standard, Priority, Managed

From one-off support to ongoing technical care for the venue — each level has a clear "choose this if" profile. We fine-tune the exact scope and response path to the location, system type and scale of the venue.

Standard

0 złincluded in the purchase price
Basic support after purchase or installation

For clients who need basic technical contact, help diagnosing a problem and organizing further service.

Choose if: your system runs stably and you want a reliable point of contact in case of a problem — without a standing service contract.
  • Service form / email contact
  • Basic technical consultation
  • Help identifying the problem
  • Support with warranty and claims
  • Remote diagnostics, if possible
  • Paid on-site technician intervention
  • Access to project documentation (if produced by VEX)
  • Repair or upgrade recommendations
Ask about Standard

Priority

Most popular
from 3 000 zł/ month
Priority care for active venues

For clubs, hotels, restaurants, conference rooms and event venues where the AV system is part of daily operations.

Choose if: your venue runs on the AV system daily and you can't afford to wait in the ticket queue.
  • Priority service contact
  • Hotline / fast contact path
  • Faster response to tickets
  • Remote diagnostics first
  • Option of an urgent technician visit
  • Periodic system inspection
  • Check-up before an important event
  • Priority when ordering parts / equipment
  • Preferential terms for service work
  • Ticket history and technical recommendations
Ask about Priority

Managed

from 12 000 zł/ month
Full technical care for the AV system

For venues that want to hand over ongoing management of the AV system to an external technical partner.

Choose if: you don't want a person responsible for AV on your team — you want a dedicated caretaker on VEX's side.
  • Dedicated technical account manager
  • Ongoing care for the AV system
  • Plan of inspections and service actions
  • Regular technical reports
  • Documentation updates
  • System health monitoring
  • System prep before events
  • Training for venue staff
  • Purchase & upgrade recommendations
  • Priority response to tickets
  • Option of replacement equipment (if available)
  • Full history of the system and interventions
Talk about Managed
Not sure which package to choose?
Describe your venue and how it operates — we'll match the scope of care.
Describe your venue — we'll match the support scope →
// Package comparison

What is included at each level

Expand a package to see the full scope. The starting point is the same for every venue — we refine the response-path details to the system and location.

Scope
Standard
Basic support
Priority
Priority handling
Recommended
Managed
Full management
Contact channel
form / e-mail
prioritized
dedicated account manager
Basic diagnostics
included in the package
included in the package
included in the package
Priority response
—
prioritized
highest priority
Hotline
optional
included in the package
included in the package
Periodic inspections
optional
agreed schedule
scheduled
Pre-event check-up
optional
on request
included in the package
Technical documentation
if available
maintained
kept up to date
Ticket history
—
included in the package
full
Dedicated account manager
—
—
included in the package
Technical reports
—
on request
regularly
Upgrade plan
recommendations
recommendations
maintained
Staff training
optional
included in the package
included in the package
Option of replacement equipment
—
prioritized
as a priority

Priority and schedule are part of the package from day one — we only tailor the details to the location, system type and level of care.

// Service scope

Scope of service

Expand an item to see the details. Full support — from a single diagnosis to an ongoing care plan.

Want to check the condition of your current system?
We start with a technical audit and recommendations.
Order a technical audit →
// Systems we support

Which systems do we support?

If your venue has even one of the systems below, we can cover it with managed support — regardless of who installed it.

Audio / sound
Stage and architectural lighting
LED / screens / multimedia
Projectors & presentation systems
Microphones & conference systems
DJ booth and small stages
Control / system management
Permanent AV installations
Event & hybrid systems
Upgrades of existing installations
VEX care can cover both systems supplied and installed by VEX and selected existing installations — after a prior technical audit.
Equipment for upgrade or replacement as part of care:
Installed audio systemsClub & effects lightingLED screens & video systemsDMX / Art-Net controlAV system upgrade & service
// Ticket priority levels

Service ticket priority levels

Every ticket goes straight to the right queue — a critical failure before an event does not wait behind a scheduled audit.

P1

Critical

The system is down and the event or venue operation is at risk.

P2

Important

Part of the system is down or the problem significantly hinders running events.

P3

Standard

Technical question, configuration, planned repair or an issue with no immediate risk.

P4

Planned

Inspection, audit, upgrade, training, documentation or system expansion.

The ticket priority helps us choose the right handling path and plan the technical response.

// Process

How does a service ticket work?

Five steps from ticket to recommendation — no guessing what stage your case is at.

01

Request

The client describes the problem, selects the system type and urgency, and attaches photos, video or documentation.

02

Initial analysis

VEX reviews the request and determines whether remote support is possible or an on-site technician is needed.

03

Diagnostics

We analyze the root cause and propose next steps: configuration, repair, replacement, manufacturer service or upgrade.

04

Action

We carry out the agreed work or prepare a service quote if the scope exceeds the package.

05

Report / recommendations

After the work is completed, the client receives a summary and recommendations if the system requires further action.

// Request

Have a technical problem or want to safeguard your venue?

// Service form

Report a problem or ask about a care package

You don't need to know the exact configuration. Describe the venue and the situation — VEX will select the right support path, service scope or care package.

Send larger files to biuro@vex-systems.pl — we'll attach them to the request.
Priority response path for Priority and Managed packages — exact time is set per package and request urgency
// Technical support

Match a care plan to your venue

Describe the venue type, the system and the level of support you expect. We'll prepare a care proposal tailored to your installation and way of working.

Ask about technical care
Planning a new installation or a system upgrade? See AV integrations or check out the offer of AV equipment for integrators.
// FAQ

Frequently asked questions about service & support

No hidden clauses — the full support agreement text is available for review before signing.

No. We also cover systems built by other integrators. We start with a technical audit that confirms the installation's baseline condition — based on it we define the care scope and cost, with no surprises later.